mine did exactly the same thing after 2 months of buying them
my ghds broke on christmas day 09 (ahhhh!!) after buying them in november..
they are cheap and cr*p in my opinion, if they cant manage 2 months use (5 times a week for 10minutes a day) then they are clearly not a great product. luckily as mine were in the warranty i sent them to ghd and they sent me a new pair free of charge (after a 3 week wait with christmas holidays, snow etc!) but what about all the poor people with ghds that break 13 months after the warranty???? its ridiculous!! for £100+ you should expect a better product/service from ghd. they didnt even offer to send me a pre paid jiffy bag, I HAD TO ASK. how stupid?!?!?
Anyway, people r saying on here that you have to post them back etc and pay for postage to have the product sent back and replaced... RING GHD CUSTOMER SERVICE AND ASK FOR A PRE PAID BAG!!they will send it and it will be with u next day, should save you £6/£7 postage (they send a royal mail pre paid special next day delivery bag)
why should the customer have to pay to have a sh*t product replaced/fixed. Make ghd pay for return postage as its their problem they r selling such a cr*p product and inconveniencing everyone!!!!!!!!!!
I will never ever shop at ghd again, after these replacement ghds break and i cant get a replacement as the warranty runs out i will by from a better company, ghd have lost out on my custom, and i have warned friends and family about buying them, if u do this then u can cut down on the amount of profit they get, and then maybe they will sort out their rubbish product and make it more reliable..
sorry about the rant, but when u pay £100 for a product, you should expect it to work for AT LEAST 2 YEARS in my opinion.
helen, January 2010
