I had the excactly the same problem as Fiona but did manage to keep the pilot light on whilst I was running the hot tap but as soon as I turned the tap off the light went out. When I now try and perform the same operation the boiler makes loads of gurgling noises!

Julie, January 2010

Hi, this is Worcester, Bosch Group

From what you describe, this page on our website might help you: www.worcester-bosch.co.uk/winterboiler

Alternatively, our Customer Service team are on hand: www.worcester-bosch.co.uk/homeowner/customer-service or 0844 892 3366

We look forward to helping you.

Worcester, Bosch Group, January 2010

you need to de-frost the condensate pipe, it's the white one coming off the botton of the boiler. you can try pouring boiling water over it if it's outside, or use a hairdryer if inside. it will take a few attempts to light after it's de-frosted.

Ian, January 2010

Hi Julie

Hi Fiona

I am not a gas engineer or anything like that but my neighbours boiler packed up this morning as well. Theirs is was a Worcester bosch, situated in the loft. What seems to be happening in this cold weather is that the overflow from the boiler is freezing, theirs came off the boiler via a plastic pipe which ran into the stench pipe. It had frozen, hence the water vapour cannot get away from the boiler, therefore the boiler cuts out.

I do know if this will help but the gas engineer who we know who came out said he had four more similar calls to go to today because of the weather. He unfroze the pipe by removing from the stack you could see the frozen water inside. I do not know what he did then but presumably reset boiler and re pressurised, l am only guessing.
the boiler is working fine now.

Hope this helps

another Fiona, January 2010