It doesn't get hot and the steamer isn't working after I dropped it. All the water drains from one of the lower steamer holes on the iron. I only see the two screws that were hidden under the base and one screw where the buttons for the steamer and spray were. I want to take it apart and work on it but I can't get it apart.

Kam, March 2010

Take the rubber "feet" off the base of the iron - there is a screw under each. 2 you can see, but the third is behind the cord winder button which you have to pop out to access. You can see the tab for the winder button in that 3rd hole - once you pop the tab the button comes half way out - enough for you to access the screw behind it.

phil (random device), May 2010