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Pull cord stuck all way out, won't return?

How can I fix this? Featherlite FLI1500 LE. Less than 1 year old. Just tried to start it and the cord is fully out, and will not return so I can attempt to start. Called their 800#, and they referred me to a "local" fix it shop.
Dana Smith, March 2010
If the pull cord is housed in a bolted down housing try loosiening the housing (but not removed) andgive the housing a few taps with a rubber mallet I have done this to various pull starts and had more than a 50/50 success rate. The rewing spring is most probably sticking and sometimes a few jolts are enough to free it. You can still try this with a welded down housing but it's less successful in my experience. Also some WD40 on any moving parts prior to giving the extended pull cord some short, not too hard tug's can also work wonders sometimes.Good luck
Gaz

Gaz, March 2010