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mobilitystairlift broken?

i have a sungift mobility stairlift which has broken down it is stuck at top of stairs help needed
dont have model no serial no is w9732611, March 2010
the serial number looks like a bison bede classic, 1st check the safety switches on footplate and on main body just above track.They are spring loaded so should reset,also check rcd or fused spur supply..

conka, May 2010