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how do i repair the power setting?

The galaxy g8000s shower is running too hot, power setting 1 is not working, 2 is far too hot, any ideas.
JG, April 2010
The water is tepid at first position regardless of flow rate.

jg, April 2010
what do you mean 1 is not working ?

hi-spec plumbing & heating (essex), April 2010