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Any ideas whats wrong with my john lewis, frost free fridge freezer?

Model JLFFW2004 - the freezer temperature is fluctuating between 0 & - 16, even when set to high? If I had an idea what might be causing it I could decide if it's worth getting fixed!!
Barbara, April 2010
is the fan working inside the freezer?.shut the door and listen for the fan to start up

Tim, April 2010
link Click here to see other fixes for John Lewis JLFFW2004.