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Scantronic 9930 9651 MAINS fail?

We've had a dormant one of these in the house for a while, been bleeping the message that it needs a rest and all for a very long time.

So other day thought i'd try do something, input the PIN, and suddenly went back to telling the date and time. thought it was fixed so tried to set it, and once i put in the PIN again, it told me 'MAINS fail'. have no idea what to do. coopers saying you need to be an official expert to receive help (fair enough) and the company that installed it doesn't pick up their phone, been calling for 3 days.

any help? whats this mean and what can i do?
Nick, April 2010
Oh dear Teflon, if the gentleman had a multimeter, i doubt he would be writing on here, Not only that, how many batteries last 3 days,
Without consulting my manual, its possible the mains failure requires an engineer reset, All quality panels have different enginner reset options.
Im Nick by the way,
07842 480037

Nick, April 2010
check the fuses in fused spur & on mains entry inside panel. make sure the power is off when you do this. ideal way is to use multimeter

teflon, April 2010
link Click here to see other fixes for Scantronic 9651.