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How to stop side by side refrig from leaking water in the freezer floor?

My side by side Kenmore refrigerator model 52602100 has water/ice accumulated in on the inside floor of the freezer section. Is this due to the drain hole being clogged? If so, how can one access it and how can one check the dripping tray too? Would this clogging keep happening often?
Jackie, May 2006
Auto defrost is not working

saigonslim, March 2008
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