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Zanussi DE6744 S detergent door doesn't open?

The detergent compartment door on daughter's machine doesn't open during the wash cycle. It was replaced by son-in-law (no technical background) with a unit he bought on-line and says there was no electrical connection.

How does this door operate?

What else could cause to fail to open on schedule?

I am a qualified engineer

Thanks
Martin
Martin John, May 2010
there is an electrical connection to the solenoid???

ck, May 2010
link Click here to see other fixes for Zanussi.