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How to improve the volume now that the + button does not work?

The sound on my anserphone is too quiet. Pressing the + sign does not improve the volume. I have asked several people to listen to messages just to check that it was not me with a problem. This problem has developed over the past couple of months. How do I overcome this

BT Freelance XD 1500 Twin.
Shirley, May 2010
link Click here to see other fixes for BT.