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I have sucktion in the hose handle, but not from the steamer scrubber?

I have the proheat 2x, the handle hose sucks good. The steamer scrubber puts out the water, but hardly sucks it up.
cherie marcheselli, May 2010
i have suction in the handle but the steamer scrubber is not working at all

tracy furlong, June 2010
the steamer scrubber not working at all

tracy furlong, June 2010