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how to resolve error E000020-01a9 on canon IR 2570c? ?

we can't make a copy on our photocopy machine canon IR 2570c .Please,help us to fixe the problem .
Thanks
oscar gansile goumou, June 2010
Remove the left panel and also the fax board if you have one.
You will see a silver support running front to back...on this support is a sensor and over the sensor is a shutter...either the shutter is stuck or the sensor is dirty.

Rob, July 2010
link Click here to see other fixes for Canon.