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showing paper jam?

my x6570 show peper jam,i cant see any pepr in printer,and i cant clear it,menu secreen is totly not working.beep but no action.please help...before my printer is working.i think problem in printer software.
mohammad bashir, June 2010
if you have the disk that came with it , unstall it , and restall it. if you dont go to the makers web and download the drivers for that model you have ,

mark, June 2010