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How can I get my ice maker to drop ice?model TFX20JRXAWH?

My freezer makes ice but the ice does'nt drop into the tray below it. what causes this? It is a GE side-byside.The seriel number is GM287770
Martha Mott, July 2010
link Click here to see other fixes for GE TFX20JRXAWH.