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Refrigerator will not get cold?

My refrigerator and freezer is not getting cold! It is a 1997 Whirlpool, model ET21DKXDW05. I have cleaned the coils, cleaned the defrost pan and checked the cord. It lights up at full power but neither section will get cold.

Carol
Carol Haymes, June 2006
Hello,

Is the compressor, in the back of the fridge running? Do you hear it trying to start and then clicking off?

JP, June 2006