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how to clear the big h?

I am no way a technical person, my integrated fridge/freezer has an H on the fridge panel and I can't seem to change it, the freezer is ok although I would like to make it colder but the setting won't change. It is built-in in a housing unit, how do I sort it out? I have been in this house less than a year so the fitted kitchen was already installed. Help!
Lorraine, CHARD, July 2010