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How can I fix my dishwasher?

my Smeg dishwasher is not rinsing properly.
A white residue is on all glasses and cutlery
I have checked levels of salt and rinse
Also used a dishwasher cleaner
This happens on all programmes
We bought dishwasher in 2001 it has been serviced about two years ago.
Can you advise re the problem
Linda May, August 2010
faulty water softner,bit where you put the salt in could be the problem

ck, August 2010
link Click here to see other fixes for Smeg.