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how do you remove the glass door in a AEG Competence single oven?

Have tried to remove the glass door on my AEG Competence single oven without success, the 2 retainig clips are easy to undo but the manual says you must lift door up until you feel resistance - but nothing happens. Don't want to break the glass so would rather wait and get apossible solution.

Thanks DH.
David Henderson, August 2010
what is the model number?

ck, August 2010
link Click here to see other fixes for AEG Competence.