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how can I fix my hand set (one of three) for my Phillips DECT525?

One can dial and phone out but cannot receive a call . When the handset is acctuated, by the green button, there is no sound and the other two handsets are muted of course. The other two handsets work at any station.Likewise the fault is present on the faulty hand set at any station. What is wrong?
antony armishaw, August 2010