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Renault Clio (02) bonnet won't open?

The bonnet opened ok, now we've shut it and it won't lift up. Tried pulling the release lever, no joy; bouncing it up and down - no joy; taken off the front grill on the advice of Renault dealer to get into the mechanism - can't get to the mechanism to move it, and thus open it.

Help please!!!!!!!
Hayden & Cheryl, September 2010
see if you can get to the lock holding bolts, might need to go under car and be a tight fit, look behind front grill, could be bolts there.

hope it helps, September 2010
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