Mike, please feel free to give me a call at 516-433-7001 ext. 106. I work for LJ Hutchen and we can assist you with your possible problem.
I'd like to get some more information as to when you purchased it, there have been improvments and changes in the flute over the years. I'd like to pinpoint which year it was purchased new.
Thanks,
Justin Varuzzo
Hyson Music
877-88HYSON Ext. 106
Justin Varuzzo, September 2010