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Bosch Maxx. How do I fix? Fabric softner not taken into machine?

How do I solve the problem of fabric conditioner not being taken into machine? Have removed dispenser & cleaned. Have tried to clean where the water comes in from above. Sometimes it works, but only very occassionaly.
Bosch Maxx WFL 2260UK
Sylvia, July 2006
If you use concentrated fabric conditioner you will need to top up the level with water to allow mix to siphon into machine.

Peter Roberts, March 2007
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