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faber gas fire?

i have a faber gas fire that every year decides to cut out approx 20seconds after lighting. taken logs out and hoovered but still the same any help please
paul, October 2010
I have a faber relaxe L the fire wont stay lit when the glass is front is on,but when the glass is removed the fire works perfectly

george oates, January 2013
possible pilot light jet needs cleaning

RJ, October 2010