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Problem with Bt Freelance XD 5500 handset?

We have a base phone + two additional handsets.
When answering a call on both of the additional handsets the caller can hear me but I cannot hear the caller. Have carried out all the usual checks,batteries, power. reseting the phone etc.But they still do not work. Can you offer any advice?
Allan, October 2010
link Click here to see other fixes for BT.