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I have a singer creative touch 1036?

The needle keeps hitting the plate. I have change needles. Could it be the timing?? How can I fix it?
Marella, October 2010
If you type my address as you say it and not as you see it I will attach full instructions.

drivewithken at blueyonder dot co dot uk, October 2010
link Click here to see other fixes for Creative.