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oil filled Birstan model 836/0068 24 rung towel rail "electric"?

why is this towel rail only heating up on the left hand side up rung, not heating along the top or along the remaning 24 rungs.
Because of work during the summer, we did diconect, and take off of the wall.
Can you throw some light, or advise us thank-you
F Wilkinson, October 2010