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Scantronic 9800 question?

We get no error code but alarm will not set.

With doors shut as required for the alarm when leaving premises, we type in code and press A. System beeps and panel just displays two dashes "--", no error code.
Peter Debrun, November 2010
I need to move the keypad about 2" down, how do you get past the tamper alarm going off ? is the panel just a press fit in the housing?

Mal E, November 2010
I turned off the power, opened the white box, internal alarm rang, i disconnected the battery then removed the NVM chip.

This chip has 4 pins either side. On one side 1 was bent over, on the other 3 were bent over. Fairly sure i did not bend them taking it off - came off straight. Would it be normal to have pins bent for functios not used?

Replaced NVM and plugged in battery. internal alarm did not ring - turned back on power. typing at keypad just sounds beep - whatever key..

Peter Debrun, November 2010
0 7890 does nothing. Entering my code then 0 7890, the 89 combination causes a bell check which works.

I am thinking I need to turn power off, disconnect battery in white wall box, then reconnect and turn power back on. Read that this would reset to factory default... am i correct?

Peter Debrun, November 2010
tried 0 7890 and nothing happened - when you say 0 space 7890 - do you mean just type 07890?

Peter Debrun, November 2010
no prob,we have fitted over a thousand of the 9800,great panels

gts, November 2010
I will check it later and let you know. Many thanks for the help.

Peter Debrun, November 2010
if you get the e,let me know.dont press any buttons

gts, November 2010
that is the default code for the 9800,you should get an :E:on the display,if your alarm company has not changed the code

gts, November 2010
try 0 7890 let me know what happens

gts, November 2010
no -

Peter Debrun, November 2010
then the b partion is not programmed then,do you happen to have the engineering code for your system?

gts, November 2010
To clarify,

Continuous tone was with A

With B we just get the red light

When you say let it time out - i assume you mean just leave it making to tone till it stops?

Peter Debrun, November 2010
a contin tone means its setting,have you let it time out on b?

gts, November 2010
Continuous tone rather than a beep, dashes are at bottom, tried B and all that happened is red light came on beside b. entering code clears.

Peter Debrun, November 2010
are the dashes at the middle or the bottom?

gts, November 2010
you either have a fault on the keypad,or the programming has been lost,has the b partion been prog?try putting in your pin,oress b see what happens

gts, November 2010
link Click here to see other fixes for Scantronic 9800.