You are on the wrong web site - this is just members of the public with time on their hand trying to help people - sometimes successfully.
I found this...
We pride ourselves on ensuring that you – and your appliance – receive the very highest level of care and service. No one understands Cannon cookers like we do, so for service from the people that know your appliance best, simply call 08448 224 224 we on hand to answer your call every day including weekends and bank holidays.
(they will want your money)
Good luck...
Peccavi, November 2010