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hotpoint aquarius tcd30p condenser dryer. taking a long time to dry clothes?

My Condenser dryer appears to be drying the clothes but it takes a long time 3hrs for a few items to dry. Also the back of the dryer gets extremely hot, so hot it can burn when touched.
Is it the heating element or the stats? please help mum with teenagers and lots of clothes
jill, November 2010
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