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How can I fix my Horizon Quantum II CS?

I am unable to get my treadmill to start. It feels like when I press the start button on the console it is not connecting...All other buttons are fine on the console, gradient, speed and stop.
What do I need to do or who can I get to sort this problem?
Pauline, November 2010
Ring the treadmill doctor 07900 467675

Tim, December 2010