Yes GTS, Ive been doing this for 26 years, and still customer's especially new ones with non maintained systems, say the most stupid of things, eg battery 15 years old, needs replacing, Oh i thought these were rechargeable, can you not take it back to who supplied it and get a free replacement.
Take note public, If you buy a bell box or alarm panel from B+Q, Focus or any of the other DIY stores it will be off very poor quality, YALE Alarms springs to mind, What a pile of junk.
If they sold proffessional alarm equipment, we the installer's would be in there buying it.
Avoid Maplins for their Yuasa batteries unless of course you do enjoy being ripped off. Oh yes and their clue-less staff,
£36 for a 7amp Yuasa is criminal, pay £15 tops, us engineers pay a lot less than that.
I could go on,
Nick, November 2010