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fridge freezer bosch classic KGU34645GB/01?

frozen water keeps coming under the botton tray of the freezer?
bosch classic ixx KGU34645GB/01
fridge freezer is well ventilated...
only two years old..
any suggestions what the problem could be?
fridge freezer at normal freeze level settings..
susan, December 2010
link Click here to see other fixes for Bosch.