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I get an E20 error on my 16830 washer dryer?

i get an E20 error on my 16830 washer dryer and it stops full of water, it will not drain or spin. I have to manual empty, then I can fill and spin. I have checked and cleaned pump cap, and made sure no objects in pump impellor.

Please can you advise what may be the problem,
Paul, December 2010
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ck, December 2010