Hello,

I just purchased the Magimix 5200 XL and am trying to assemble it so that I can use it for the first time. The instructions say to put the midi bowl inside the main bowl and then add the extension shaft and then the appropriate disc. I have done all of that but no matter what I do I can't get the lid to close. Its like the extension shaft makes the disc too high up and there's no way I can get the lid to lock into place like its supposed to. I called the retailer who sold it to me and they don't know what's wrong and asked me to bring it back, but the thing weighs a ton and I'm hoping you can help me so I don't have to disassemble it, re-pack it and bring it back into town. Please help!

Dana Mooney, December 2010

I had the same problem with my 5200XL. After much searching on the net I came across an address for Magimix North America (infousa magimix com). They were very helpful in diagnosing the problem. My unit apparently shipped with the wrong Large bowl. The bowl that came in the box was for the 4200XL. Check your bowl measurement from top to bottom. My measurement was 14cm which keyed them into the solution. The 5200XL is a taller bowl. Good luck and hope this helps solve your issue as well.

GL, September 2011