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Bosch Maxx WFL 1602 softener not used?

What is happening? Softener is not being drained/used during the rinse cycle? What do I do to rectify?
Christine, January 2011
check the spray holes located above the conditioner draw input, they may be blocked up with black gunge/mould

wirecutterman, January 2011
link Click here to see other fixes for Bosch.