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How can I fix my Lane rocker-recliner rocking mechanism?

How can I repair the rocker mechanism on my Lane Action Recliner?
Kerry Garmon, January 2011
warranty # 017870345 all I know is my chair just had bolts screw and a long spring type wire come out of the wood and had been attached to the bolts I think that broke off it snaps cracks and I feel like its been having a problem ever since I brought it

william pritchard, October 2012
Contact Lane for a replacement mechanism under warranty. Then check Craigslist under the services section for "Mobile Furniture Repair" to find a Craftsman to install it

David, January 2011