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How can I fix my Aeg Competence 4100 (about 7 years old)?

Two of the round temperature dials (for main oven and grill) have become very difficult to turn off as if there is grease or something behind the facia. I have taken the dials out but the recesses are clean. The facia is not screwed on but presumably glued. Is this a typical problem easy to fix do I have to resort to AEG's service department?
Will, January 2011
could require new thermostats if the shafts have seized up.I have had this happen before

ck, January 2011
link Click here to see other fixes for AEG.

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How can I fix my Aeg Competence 4100 (about 7 years old)?