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How can I get my Waltham wall clock to correctly chime on the hours?

My Waltham Queen Anne wall clock will only chime once on any given hour. If I manually move the minute hand ahead to any hour the clock will accurately chime that particular hour. However, if left to run on its own it will only chime once, no matter what the hour.
Lou B, January 2011
link Click here to see other fixes for Waltham Queen Anne.