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no hot water?

we had an engineer in from e-on to fix the hot water and it still wont allow us to have a shower or bath in comfort.it starts of hot and then i turns freezing.he explained it was due to some kind of plates in the back that need replacing yet chargeable, yet we pay insurance through e-on but have to pay out more.could you give me an approx cost for this.linear 24
mr.b.walters, January 2011