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Default user 1 code is not valid?

I have recently installed a accenta g4 and on first power up I followed step by step instructions the external bell was activated and I entered the default factory user code to disarm it "Tamper Lockout" was then displayed so I entered the code again however on this occasion it said code not valid but the engineer code worked I have reset factory settings but its still saying Tamper Lockout and I cant set it or unset it?
Lee Wharton, February 2011
its telling you you have made an error some where,
i.e.tamper lock out,not rocket science me old son,recheck
your work.

gts, February 2011
link Click here to see other fixes for Accenta G4.