As you didn't answer us when you asked "shall i just reset it back to factory settings" I'll assume you did reset.
Because of you doing that I would suggest you get someone in as you have messed it up.
This is not the place to take someone, who has no idea what he is doing, through putting it right.
Goodness only knows what you have done, too many Q&As.
Also, don't keep asking or telling us things in different threads, STAY HERE, much easier for us to keep track, after all the help here is mostly from Pro. Alarm Engs. giving it in their own time for nothing.
acorn, March 2011