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lamona 3300 inner glass exploded?

my partner was cooking when she heard a bang and the inner glass had exploded.only had the cooker 14 months.phoned the helpline in the manual to be told it can happen now and then and that if you crack the inner glass accidentally this can happen.explained that no one had done this and was then told that because my warranty had run out that there was nothing they can do
chango, March 2011
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