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how do i void a transaction on a sharp xe-a106?

how do you void an item on a transaction with this register?
BRITTANY, March 2011
My XE-A106 keyboard is frozen. The last transaction is still on the screen. Register will not void or clear. Cash drawer will not open, and receipt paper will not print.

Roslyn, February 2019
Turn the key to VOID mode and enter price and department for the items to be removed like a negative sale.

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if anyone needs more information, C-tech collective have the XE-A106 cash register manual here:

http://the-checkout-tech.com/manuals/cashregisters/Sharp_XE-A106_operation_manual.html

Registerman, March 2011
link Click here to see other fixes for Sharp.