The Rowenta.com website has a list of authorized repair companies. If the iron is under warranty, there are specific instructions. If not, it can still be repaired. Follow those instructions.
It is worth every penny to have the irons or steams which are manufacturered in Germany repaired. Insurance may cover the cost for new purchase or repair....check your policy. Many of the Credit Card companies have a replacement policy....dig out your receipt and call the CC company to see.
This is a little work....so worth it for a Rowenta product!
Suzette, March 2011