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DLlonghi Coffee Maker BCO255, no steam release for cappuccino?

The steam builds up, but is not realeased when you turn the knob for frothing up the milk, done everything the manual suggests, but still no steam.
Could this be repaired and to what cost, please.
Thank you
Patricia Long, March 2011
Have you de-scaled the machine recently? Problem might be due to a build up of chalk

Maurice, March 2011