I had exactly the same problem !! So what i did was i unplugged the webcam from my comp, i uninstalled all the programs for it and i started again, i put in the CD which you get with it, then i clicked on "install camera driver" and it installed it, then i went back onto the disk menu again and clicked on "install Smart cam 2.1" and then it installed it, then i plugged the web cam into my computer and it came up sayin "found new hardware" and then it installed all that cr*p. And then it seemed to work, but it ALWAYS freezes on msn messenger, its cr*p !! Hope i helped you out !! xoxoxoxoxox
Leanne, September 2006