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BT Diverse 6250/6210 Phone problem ?

I have a BT6250 Diverse Cordless Phone/Ansaphone as a main phone downstairs with a 6210 unit upstairs.On the main phone callers cannot hear me speaking although I can hear them perfectly. If I use the upstairs phone there is no problem even if I take it downstairs.I have referred to the user manual and checked the "Secrecy" facility which always appears to be "On" when I press the button. Is there a way of turning it off that I don't know of or is there another fault with the unit. I have tried deregistering the unit from it's base and registering it again.
Chris G, March 2011
Have tried that but I think the volume for internal & external applies to ring tone unless you know something I don't

Chris G, March 2011
check the menu in the fone it can be set for volume in and out

MM, March 2011
link Click here to see other fixes for BT.