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what does the code f02 mean on a hotpoint washing machine?

i have a washing machine hotpoint model number AQXXF149PM it appers to have stopped spining we have tried so many different things but dont seem to be able to find the problem could anybody help?
sarah, May 2011
see this link http://www.hotpointservice.co.uk/hs/pages/content.do?keys=FAQ:ERROR_CODES

IB, May 2011
link Click here to see other fixes for Hotpoint AQXXF149PM.