The red indicator light on C-250 casette toilet - permanently shows red. Even when empty. Any idea what the problem is and how my mum and dad could solve it. many thanks marie martin

Mrs M Martin, June 2011

I've just had the same problem on this model. It is due to a bad connetion to the printed circuit board (pcb). The pcb turns on the red light when it is activated by the floating magnet in the loo cassette as it fills up.

If you take out the cassette and look into the space, you will see a green pcb at the back with 2 wires going to it. The wires are connescted to the pcb by a small plastic connector. Gently pull the connector from the pcb and clean the contacts on the connector and the pcb contacts with some fine sand paper to get a good contact again.

I spoke to Thetford UK and they advised me to do this. If this fails, give them a call and they will send you a new pcb free if still in warrantee.

Neil Plested, June 2011

don't know about that one but i'm sure you will get information from thetford.

download the freebie repair video's if nothing in them for your problem back peddal in the site to 'ask thetford' and send them the question.l

HEALTH WARNING: although they will reply just
don't hold your breath waiting for a quick reply.




uk & europe www.thetford-europe.com
australia www.thetford.com.au (even get request from australian campers)
australia site has stockist list.

home page select english {if in australia forget this selection it doesn't come up)
select customer service (top line)
select products from top line
select bulit in or portable which ever applies.
select user information from list on right.
select repair instructions from list on right
select built in or portable which ever applies.
select select your toilet series model number from right list.
you will now be in the pdf listings for your range of toilets just select those that apply to your toilet and down load them they're free.
as you go through watch for 'ask thetford' on left listings
you may not find what you want and you can send them a message.

for safety reasons which i agree with thetford do not offer repair advice for fridges. refer to service centre

Bob, June 2011